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Refund Policy

All sales are FINAL. For sanitary purposes, we can not exchange/refund jewelry that has already been removed from packaging and/or that has been worn. A refund will only be issued if our jewelry arrives damaged. 

If you see that your jewelry is broken upon arrival, contact us immediately. We will give you 24 hrs after the delivery date to report the problem (via email) with supporting evidence for a full refund. After it has been 24 hrs, it becomes our discretion on whether or not a store credit will be issued. 

 

Also, please make sure that you are carefully placing orders. If you have noticed that you accidentally ordered the wrong item or more of an item, you must contact us before your package gets shipped in order to be given a store credit. Once we dispatch your order, the sale becomes final and no credit will be issued. 

If you need to cancel your order, you have 24 hrs to contact us after it's been placed to receive funds back to your original payment method. If it has been more than 24 hrs, only a store credit can be given. This applies to customers that have placed pre-orders as well. 

If you are a customer with an order that contains a pre-order, it is expected and required for you to patiently wait for your jewelry to ship. Even if your package does not ship during its estimated departure period, we still can not process a refund back to your original payment method. This is because by then, the inventory that you requested would have already been ordered / bought by our company. However, if you absolutely do not have the means to wait on transit delays for your pre-order, we will offer you a store credit. 

Furthermore, customers that contact us saying they did not receive their package when on our end says it's been delivered will not be refunded. We are not responsible for stolen packages. If you find yourself in this situation, please submit a theft claim with your local USPS. Lastly, if your package has been in transit for a long time, only the USPS can help you locate it and speed up the delivery. Since the USPS is responsible for missing mail, contact (1-800-ASK-USPS) with questions or complaints about delayed / failed delivery.

By purchasing from us, you have indicated that you have read and agreed to our policies.

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